The main objective of this project is to offer concrete tools in several languages (English, French, German, Italian, Dutch, Polish, Turkish, Arabic) to facilitate the life of vulnerable 'adults-in-mobility' (AMs), as they interact with 'adults-professionally-in-contact-with-mobility' (ACMs) within institutional-bureaucratic systems.

The project, led by the Università degli Studi di Perugia, Italy, involves partners from Austria, Belgium, Germany, Italy, Malta, The Netherlands, Poland, and Turkey. This project sets out to develop: blended training courses for interactional parties involved in 'first-impact' bureaucratic-institutional interactions. These courses revolve around a collection of real-life communication materials from a range of bureaucratic-institutional contexts from different countries (EU and candidate); blended courses for ICC trainers and facilitators; and a multilingual online depository of communication materials that can be used by educators as well as AMs and ACMs.

In collaboration with 33 associated members from all the partner countries as well as from a Third Country (Benin, West Africa), thereby guaranteeing maximum impact, the partnership uses a range of sites and international events to disseminate its adult training products. The impact will produce an undeniable change, during and after the project, in attitude toward mutual integration and improve communication between migrants (AMs) and service providers (ACMs) facilitating also intra-European mobility.